/* ==================== SUPPORT TICKETS SYSTEM ==================== */

.modal-large {
    max-width: 900px;
}

/* Admin username styling */
.admin-username {
    color: #ef4444 !important;
    font-weight: 700;
}

.tickets-list {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
    gap: 20px;
    margin-top: 20px;
}

/* Empty state */
.support-empty {
    grid-column: 1 / -1;
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 14px;
    padding: 48px 24px;
    text-align: center;
    box-shadow: 0 2px 10px rgba(15, 23, 42, 0.04);
}

.support-empty-icon {
    width: 52px;
    height: 52px;
    margin: 0 auto 16px;
    border-radius: 999px;
    background: #f1f5f9;
    color: #0f172a;
    display: flex;
    align-items: center;
    justify-content: center;
}

.support-empty-icon svg {
    width: 20px;
    height: 20px;
    stroke: currentColor;
}

.support-empty-title {
    font-size: 18px;
    font-weight: 800;
    color: #0f172a;
    margin: 0;
}

.support-empty-text {
    font-size: 14px;
    font-weight: 500;
    color: #64748b;
    line-height: 1.65;
    margin: 8px auto 18px;
    max-width: 64ch;
}

.support-empty-btn {
    height: 40px;
    padding: 0 22px;
    border-radius: 10px;
}

.ticket-card {
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 20px;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
}

.ticket-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.ticket-card.ticket-open {
    border-left: 4px solid #3b82f6;
}

.ticket-card.ticket-in_progress {
    border-left: 4px solid #f59e0b;
}

.ticket-card.ticket-waiting_customer {
    border-left: 4px solid #8b5cf6;
}

.ticket-card.ticket-resolved {
    border-left: 4px solid #10b981;
}

.ticket-card.ticket-closed {
    border-left: 4px solid #6b7280;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.ticket-id {
    font-weight: 600;
    color: var(--text-primary);
    font-size: 14px;
}

.ticket-badges {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
}

.ticket-subject {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 12px;
    line-height: 1.4;
}

.ticket-meta {
    display: flex;
    flex-direction: column;
    gap: 6px;
    font-size: 13px;
    color: var(--text-secondary);
}

.ticket-user, .ticket-assigned {
    font-weight: 500;
}

.ticket-messages {
    color: var(--primary-color);
}

.ticket-date, .ticket-last-reply {
    font-size: 12px;
}

/* Support Stats */
.support-stats {
    margin-bottom: 30px;
}

.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 15px;
}

.stat-card {
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 20px;
    text-align: center;
}

.stat-label {
    font-size: 13px;
    color: var(--text-secondary);
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
}

.stat-card.stat-open .stat-value {
    color: #3b82f6;
}

.stat-card.stat-progress .stat-value {
    color: #f59e0b;
}

.stat-card.stat-waiting .stat-value {
    color: #8b5cf6;
}

.stat-card.stat-resolved .stat-value {
    color: #10b981;
}

.stat-card.stat-urgent .stat-value {
    color: #ef4444;
}

/* Filter Selects */
.filter-select {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    background: var(--card-bg);
    color: var(--text-primary);
    font-size: 14px;
    cursor: pointer;
}

/* Ticket Detail */
.ticket-detail-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 20px;
    padding-bottom: 15px;
    border-bottom: 2px solid var(--border-color);
    position: relative;
    padding-right: 40px; /* Space for close button */
}

.ticket-detail-header-left {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.ticket-detail-header h2 {
    margin: 0;
    font-size: 24px;
    color: var(--text-primary);
}

.ticket-admin-controls {
    display: flex;
    gap: 10px;
    align-items: center;
    flex-wrap: wrap;
}

.ticket-admin-controls select {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    background: var(--card-bg);
    color: var(--text-primary);
    font-size: 14px;
    cursor: pointer;
}

.ticket-admin-controls .btn-sm {
    padding: 8px 16px;
    font-size: 14px;
    white-space: nowrap;
}

.ticket-admin-controls .btn-sm {
    padding: 8px 16px;
    font-size: 14px;
    white-space: nowrap;
}

.ticket-detail-info {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 15px;
    margin-bottom: 30px;
    padding: 20px;
    background: var(--bg-secondary);
    border-radius: 8px;
    transition: background-color 0.3s ease;
}

.ticket-detail-info div {
    font-size: 14px;
    color: var(--text-secondary);
}

.ticket-detail-info strong {
    color: var(--text-primary);
    margin-right: 8px;
}

/* Ticket Messages */
.ticket-messages {
    margin-bottom: 30px;
}

.ticket-messages h3 {
    margin-bottom: 15px;
    font-size: 18px;
    color: var(--text-primary);
}

#ticket-messages-list {
    max-height: 500px;
    overflow-y: auto;
    padding: 15px;
    background: var(--bg-secondary);
    border-radius: 8px;
    display: flex;
    flex-direction: column;
    gap: 15px;
    transition: background-color 0.3s ease;
}

.ticket-message {
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 15px;
}

.ticket-message.message-internal {
    background: #fef3c7;
    border-color: #f59e0b;
}

.ticket-message.message-new {
    background: #dbeafe !important;
    border: 2px solid #3b82f6 !important;
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);
    animation: messageHighlight 0.5s ease-in-out;
}

@keyframes messageHighlight {
    0% {
        transform: scale(1);
        box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);
    }
    50% {
        transform: scale(1.02);
        box-shadow: 0 6px 20px rgba(59, 130, 246, 0.5);
    }
    100% {
        transform: scale(1);
        box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);
    }
}

.message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    font-size: 14px;
}

.message-header strong {
    color: var(--text-primary);
    font-weight: 600;
}

.message-date {
    color: var(--text-secondary);
    font-size: 12px;
    margin-left: auto;
}

.message-body {
    color: var(--text-primary);
    line-height: 1.6;
    white-space: pre-wrap;
    word-wrap: break-word;
}

/* Typing Indicator */
.typing-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 15px;
    margin-top: 10px;
    background: var(--bg-secondary);
    border-radius: 8px;
    font-size: 14px;
    color: var(--text-secondary);
    transition: background-color 0.3s ease;
}

.typing-indicator.hidden {
    display: none;
}

.typing-dots {
    display: flex;
    gap: 4px;
    align-items: center;
}

.typing-dots span {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--text-secondary);
    animation: typingDot 1.4s infinite ease-in-out;
}

.typing-dots span:nth-child(1) {
    animation-delay: -0.32s;
}

.typing-dots span:nth-child(2) {
    animation-delay: -0.16s;
}

@keyframes typingDot {
    0%, 80%, 100% {
        transform: scale(0.8);
        opacity: 0.5;
    }
    40% {
        transform: scale(1);
        opacity: 1;
    }
}

.typing-text {
    font-style: italic;
    color: var(--text-secondary);
}

/* Ticket Reply Section */
.ticket-reply-section {
    margin-top: 30px;
    padding-top: 20px;
    border-top: 2px solid var(--border-color);
}

.ticket-reply-section h3 {
    margin-bottom: 15px;
    font-size: 18px;
    color: var(--text-primary);
}

.ticket-reply-section textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    min-height: 100px;
    margin-bottom: 10px;
}

.ticket-reply-section label {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 15px;
    font-size: 14px;
    color: var(--text-secondary);
    cursor: pointer;
}

/* Badges */
.badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-open {
    background: #dbeafe;
    color: #1e40af;
}

.badge-progress {
    background: #fef3c7;
    color: #92400e;
}

.badge-waiting {
    background: #e9d5ff;
    color: #6b21a8;
}

.badge-resolved {
    background: #d1fae5;
    color: #065f46;
}

.badge-closed {
    background: var(--bg-secondary);
    color: var(--text-secondary);
}

.badge-priority-low {
    background: #e0e7ff;
    color: #3730a3;
}

.badge-priority-medium {
    background: #fef3c7;
    color: #92400e;
}

.badge-priority-high {
    background: #fed7aa;
    color: #9a3412;
}

.badge-priority-urgent {
    background: #fee2e2;
    color: #991b1b;
}

.badge-category {
    background: var(--bg-secondary);
    color: var(--text-secondary);
}

.badge-internal {
    background: #fef3c7;
    color: #92400e;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-secondary);
}

.empty-state p {
    font-size: 16px;
}

/* Responsive */
@media (max-width: 768px) {
    .tickets-list {
        grid-template-columns: 1fr;
    }
    
    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .ticket-detail-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 15px;
    }
    
    .ticket-admin-controls {
        width: 100%;
        flex-direction: column;
    }
    
    .ticket-detail-info {
        grid-template-columns: 1fr;
    }
}